Shipping Policy

All First Contact Club products are made to order through our production partner Printful. Each item is produced after the order is placed and then shipped to the address provided at checkout.

Processing and Fulfillment

Orders are typically sent to production shortly after payment is completed. Fulfillment times may vary depending on the product, order volume, production location, and availability.

Because our products are made to order, fulfillment time is separate from shipping time. The total delivery time includes both production and transit.

Shipping Rates

Shipping rates are calculated at checkout based on the delivery address, product type, package weight, and available carrier options.

Estimated Delivery Times

Estimated delivery times are shown at checkout when available. These estimates are not guaranteed and may vary due to production delays, carrier delays, customs processing, local delivery conditions, holidays, or other factors outside our control.

International Shipping

We may ship to multiple countries depending on the available Printful fulfillment and carrier options. International orders may be subject to customs duties, import taxes, VAT, or other local fees.

Customers are responsible for any customs duties, taxes, or import fees charged by their country or local authorities.

Tracking

When tracking is available, you will receive tracking information by email after your order has been fulfilled and shipped.

Wrong or Incomplete Address

Customers are responsible for providing a complete and accurate shipping address at checkout. If an order is returned due to an incorrect, incomplete, or undeliverable address, reshipping may require an additional shipping fee.

Lost or Delayed Packages

If your package appears to be delayed or lost in transit, please contact us at info@firstcontact.club with your order number and tracking information. We will review the shipment status and help determine the next steps.

Damaged Packages

If your order arrives damaged, please contact us at info@firstcontact.club within 30 days of delivery. Include your order number and clear photos of the damaged item and packaging so we can review the case.

Contact

For any shipping questions, contact us at:
info@firstcontact.club