Return and Refund Policy

All First Contact Club products are made to order through our production partner Printful. Each item is produced after the order is placed, so we do not accept returns or exchanges for buyer’s remorse, incorrect size selection, or color preference.

Damaged, Defective, Misprinted, or Incorrect Items

If your order arrives damaged, defective, misprinted, or incorrect, please contact us at info@firstcontact.club within 30 days of delivery.

Please include:

• Your order number
• A clear description of the issue
• Photos of the damaged, defective, misprinted, or incorrect item

We will review the claim and, when eligible, arrange a replacement, reprint, or refund according to Printful’s return policy.

Lost Packages

If your package appears to be lost in transit, contact us at info@firstcontact.club with your order number and tracking information. We will review the shipment status and help determine the next steps.

Wrong Address

Customers are responsible for providing a complete and accurate shipping address. If an order is returned due to an incorrect or incomplete address, reshipping may require an additional shipping fee.

Contact

For any return or refund questions, contact us at:
info@firstcontact.club